Contact
If you need help with Gravity, have a bug report, or want to share product feedback, email tristan@crowlabs.co.
I make Gravity on my own, and I read everything that comes in. Detailed bug reports get looked at first.
What to include
It helps if you tell me your device, its iOS, Android or macOS version, the Gravity version, and the steps that lead to the problem.
- Support: crashes, iCloud sync, Android backups, import and export, and how-do-I questions.
- Product feedback: what gets in your way, feature requests, and anything that feels off.
- Privacy requests: questions about how your notes are stored on your device, in iCloud or in backups.
If something behaved unexpectedly, tell me exactly what you did, what you expected and what happened. If it only happens sometimes, say roughly how often and whether it started after an update.
Response expectations
Because it's just me, response times vary, but I reply to every message.
I try to reply within 3 business days. If you haven't heard back after 5 business days, send your message again with "FOLLOW UP" in the subject so it stands out.
For serious problems, such as a risk of losing notes, a failed export or a crash on launch, put "URGENT" in the subject line so I don't miss it.
Accessibility and policy requests
If something is hard to use with VoiceOver, TalkBack, larger text or another accessibility setting, tell me what you were trying to do and where it went wrong. Those reports help a lot.
For policy questions, the current Privacy Policy and Terms & Conditions may already answer them. If not, email me and I'll clarify.
Partnerships and media
For articles, podcasts or collaborations, tell me your publication or company, your timeline and what you need from me. If you'd like a quote, include your deadline and how you'd like me to reply.
I can send background and screenshots for coverage. There's more of my work on my founder site.
Related pages
See the Privacy Policy, Terms & Conditions, and founder profile for more background.